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Transfers

Theft protection

The lock that stops anyone transferring your domain away — and when to switch it off.

1 min read Updated

With theft protection on, any request to transfer the domain to another registrar is refused by the registry itself. It is the simplest protection against a domain being stolen, and it is on by default for domains registered or transferred here.

Check whether it's on

Open the domain's service page: Domains → the domain → Manage domain. The Theft protection tile says whether it is on.

![Theft protection in the Manage panel](domain-manage.webp "\"On — no other registrar can transfer this domain away.\"")

Switch it off — only to move the domain

  1. On the service page, click Theft protection.
    The theft protection dialog
  2. Confirm with Turn off theft protection.
  3. Transfer the domain, then switch protection back on for any domain that stays.

Important

Only switch it off when you are deliberately moving the domain. While it is off, anyone who obtains the transfer code can start a transfer.

Extensions without theft protection

The registries for .AU, .DE, .ES, .EU, .NL, .NZ, .RU and .UK don't support this lock, so it can't be switched on for those domains. Keep the transfer code and the registrant's email account secure instead.

Still stuck?

Open a ticket from your control panel and say which step you reached. A screenshot of what you see is the fastest way to show us.

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