Answers,
before you have to ask.

Yes. Unlock the name at your current registrar, request the authorisation code and start the transfer here. The remaining registration period is preserved and a year is added on top.

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You are the registrant either way. The registrar record carries your details, and WHOIS privacy — an optional yearly add-on — substitutes forwarding contacts in the PUBLIC record without changing who holds the name.

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Auto-renew is on by default and reminders start well before expiry. After expiry a name enters a redemption window during which it can still be recovered rather than being released immediately.

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Yes. Point the name at any nameservers you like, or keep ours and manage records here while the site itself lives elsewhere.

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Every domain registered here already answers from our authoritative nameservers at no charge, and that is enough for most sites. Premium DNS is a paid upgrade that moves the zone onto an anycast network: your records are held on servers worldwide and each lookup is answered by the nearest one, which shortens the first step of every visit. It adds enterprise DDoS protection, unlimited records, IPv6, and SPF, DKIM and DMARC support.

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No. One order covers the single domain it was bought for and cannot be moved to another. There is one plan, which can be neither upgraded nor downgraded.

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The plan carries a monthly query allowance that is generous for ordinary business use. Sustained use above it is charged as an overage, and you would be told before anything was stopped.

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This is the one to know before buying. If the order lapses it is suspended and the domain stops resolving — the site and its mail go dark. A renewal grace period matching the domain's own follows, and after that the service and every record held in it are deleted. Keep your own copy of your records, and keep the service renewed.

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There is no money-back guarantee on Premium DNS on its own. If you bought it during a domain registration and that domain is deleted within its money-back period, it is refunded with the domain.

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A password for the domain itself, issued by your current registrar. It is proof that the person asking for the transfer is the person who holds the name — which is exactly what you want standing between your domain and somebody else. You may see it called an EPP code, an auth code or a transfer key; they are the same thing.

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It reaches the person who places your transfer, and it is used once. A code only authorises the move it was issued for — the moment the domain lands here the old one stops working, and a fresh one is issued to you in your account. If you would rather not put it in a form at all, leave the field empty and say so. We will ask for it when we are ready to place the transfer.

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Usually five to seven days. Your current registrar is entitled to a five-day window and some of them use all of it. Approving the confirmation email as soon as it arrives is the only thing that makes it faster — ignoring it is what makes it slow.

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Not for the first sixty days. Registries lock a name for sixty days after it is registered, and again for sixty days after a previous transfer. It is not a rule any registrar can waive. Check the date, and come back when it has passed.

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Almost every domain is, and that is a good thing — the lock is what stops somebody moving it without you. You turn it off yourself at your current registrar, usually in one click, and it goes back on here once the transfer lands.

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They stay as they are. The domain keeps pointing at whatever it points at now, and you can change it here afterwards whenever you like. If you also want the hosting or the mail moved, tell us — that is separate work and we will not do it by surprise.

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No. A domain transfer and a hosting migration are different jobs, and plenty of people do one without the other. If you want both, we will help with the second one properly rather than folding it into the first.

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Yes. Put them in the form together with their codes, or just send the list and we will tell you which are eligible and what the total would be before anything is started.

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The price on the table above for your extension, and nothing else. It buys the transfer and a year of registration together. There is no setup fee and no charge if a transfer fails.

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From the registry that holds the extension, through RDAP — the public lookup service registries run for exactly this purpose. Nothing is passed through a third party, and the answer is cached for a few minutes so that checking the same name twice does not ask twice.

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Because almost no registry publishes it any more, and the few that still do publish things like a private individual's home address. We show what a domain says about its own registration — the registrar, the dates, the locks and the nameservers — and not the person behind it. If you need to reach a holder, most registrars run a contact form that forwards a message without disclosing the address.

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A registry has to register a lookup service with IANA for it to be readable this way, and not every one has. Among the extensions we sell, .io, .co and .me are the ones people ask about most. There is nothing wrong with those names — the record simply is not published anywhere we can read it.

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It is the registrar lock, and it is on by default at any competent registrar. It stops the name being moved away without the holder switching it off first, which is the single most effective protection against domain theft. It is not a fault, and it does not stop you transferring a name you hold — you turn it off, take the auth code, and start the move.

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Not yet, and usually not for a while. An expired name goes through a grace period in which the holder can still renew it, then a redemption period of about thirty days in which they can recover it at a fee, and only then is it deleted. The status column tells you which of those stages it is in.

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Yes, and this page will show you the same public record anybody else sees. What you hold with us is in your account, where the nameservers, the lock and the auth code are yours to change.

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A name somebody already registered and has decided to sell. They tend to be short, made of ordinary words, and the kind of thing you would have chosen first if it had been free. Because an owner sets the price rather than a registry, they cost considerably more than an ordinary registration.

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Because somebody owns one and does not have to sell it. The price reflects what the name is worth to a buyer — its length, the words in it, and whatever history it has accumulated. It is a second-hand market with one of each item, which is why there is no list price and why we quote each name individually.

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No. In most cases a premium name renews at the ordinary rate for its extension — you pay the premium once, to acquire it. Some registries do apply a premium renewal to particular names; we will confirm which you are dealing with in the same quote as the purchase price, before you commit.

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Search on a word rather than a name, using the box at the top of this page. It looks for names built around that word that are currently for sale. If you already have a specific name in mind, tell us and we will find out whether its owner will sell it and at what price.

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You tell us the name, we come back with the price in writing. Once you accept and pay, the transfer of ownership begins — it usually takes five to seven days, because a person or a broker on the other side has to release the name. You get an email when it lands in your account, and from that point it behaves like any other domain you hold here: DNS, renewals, transfers, all in the same place.

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Sometimes, and it is worth checking rather than assuming. An old name can carry links and direct traffic that a new registration does not have; it can equally carry a history you would not want attached to your business. Ask us before you buy and we will tell you what we can see about the specific name — that is a more useful answer than anything this page could claim about premium names in general.

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No, and that is on purpose. A premium purchase is a transfer between two owners over several days, not an instant registration, so it does not go through the normal checkout. It starts with a quote and ends with the name in your account.

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From the registry side of the platform. A registry or its distributor lowers the wholesale price on an extension for a period, and we pass the reduction on. They are read live from the provider, so what is on this page is what is actually running, and a promotion that ends disappears from here at the same moment it ends in the cart.

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Yes. It is not a headline with conditions underneath. The search, the configurator, the cart and the invoice are priced by one engine reading one price list, and during the promotion that list carries the promotional price. The ordinary price is printed beside every offer so you can see the difference.

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The name renews at the extension's ordinary renewal price. That price is shown on the extension itself before you buy, and on the promotions page beside each offer. A promotion changes the first year, not the extension.

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The promotion covers the first year. Any further years you add at registration are charged at the ordinary renewal price, and the cart shows both lines separately before you confirm.

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Because its promotion has ended. Offers close at midnight UTC on their last day and the page reads the live list, so an extension leaves it the moment it stops being discounted. The ordinary price for that extension is still on the extensions page.

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Sometimes. A promotion is defined per extension and per operation — registration, renewal or transfer — and the page labels each row with the operation it applies to. A registration promo does not discount a transfer of the same extension, or the other way round.

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Start with what the team does all day. If they need reliable addresses and a shared calendar, Business Email covers it. If mail itself is the work — sales, support, a lot of sending — Titan is built for that. If the documents, the meetings and the storage matter as much as the mail, Google Workspace is the one product that holds all of it.

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Yes, for all three. Mailboxes are addresses on a domain, so one is required. You can use a domain already on your account, point one you hold elsewhere, or search for a new name during setup.

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Across different domains, yes — each order is placed for one domain. Within a single domain the mail has to be served by one platform, because a domain points its mail at one place at a time.

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Yes. All three speak IMAP, which is what a migration reads from, so folders and read state come with you rather than being flattened into one inbox. Get in touch before you order and we will tell you what the move looks like for your current provider.

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The address is at your own domain, which is what makes a message read as coming from a business rather than from a person with an account somewhere. There is nothing to install and nothing to run: no server, no licences, no mail administrator. And accounts are added one at a time as the team grows, rather than in a plan you buy ahead of needing.

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Yes — mailboxes are addresses on a domain, so mail cannot be set up without one. You can use a domain already on your account, point one you hold elsewhere, or search for a new name during setup.

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Per account, per month. There are no tiers to choose between — every account is the same mailbox — so you pick how many people need one and the rate is the one for that many. It falls as the number goes up, and committing to a longer term lowers it again. The rate for your number is shown before you order.

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Through webmail at webmail.yourdomain.com, signing in with the full address and its password. It is built for a browser on any device, so a phone or a tablet needs nothing installed. Any standard mail application works too.

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Five gigabytes, per mailbox rather than pooled across the account, and the mail is backed up behind that. If one person needs more, storage is extended on that mailbox alone in five-gigabyte blocks — get in touch and we will add them.

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Outgoing mail normally goes over port 25. Some networks and internet providers block it, and port 587 is the alternative for sending in that case.

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Yes to both. A mailing list can be created with its own members and a moderator, and any mailbox can be given an automatic reply that goes out as soon as a message arrives — the usual reason being that somebody is away.

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Unsolicited bulk mail is not permitted, and that includes purchased lists and lists described as safe. An account used to send it can be suspended, so if you plan to send campaigns, use a service built for them and keep this mailbox for correspondence.

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The number you choose at checkout is what you are billed for to begin with. More can be added as the team grows from your account page — open the service, choose Add mailboxes, and the rate shown is the one for your new total, including the better rate if it reaches it.

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Yes. Mailboxes can be imported over IMAP from most providers, preserving folder structure and read state. The old account keeps receiving until you change the domain records.

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Yes. Each plan is a per-mailbox price, so a team of five on Business is five times the listed figure. Mailboxes can be added and removed as the team changes.

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Anything that speaks IMAP and SMTP, which is every mainstream desktop and mobile client, plus a browser interface for when you are on someone else's machine.

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Authentication records are generated for your domain when the service is set up, which is what keeps legitimate mail out of other people's spam folders.

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Yes — mailboxes are addresses on a domain, so email cannot be set up without one. You can pick a domain already on your account, point one you hold elsewhere, or search for a new one first and come back.

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Per mailbox, per month. The figure on each plan is what one mailbox costs, so a team of five is five times that. Committing to a longer term lowers the monthly rate, and the exact rates for each term are shown on the configuration step.

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It depends on the plan: five gigabytes on Professional, ten on Business and fifty on Enterprise. The allowance is per mailbox rather than pooled across the account.

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The number you choose at checkout is what you are billed for. To add or remove mailboxes afterwards, get in touch and we will adjust the service.

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Professional is one address for one person: the mailbox, the calendar, the filtering and the apps. Business is where a team starts — several mailboxes in one interface, anti-virus as well as anti-spam, sender blocking and an allowlist, and the first of the sending tools. Enterprise is for people whose work happens in the outbox. The table above is the honest version of this answer; this is the short one.

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The tools for people who send a lot of mail, and the security one. Send later holds a finished message until the hour it should land in. Follow-up reminders bring a conversation back when the other side goes quiet. Undo send catches the message you regretted on the way out. Priority inbox, turbo search, grammar and spell check, HTML in the composer and HTML signatures shape what you send and how fast you find it. Send-as-alias keeps a real address out of the reply-to line. And two-factor authentication is here rather than lower down — if that matters to you, it decides the plan. Read receipts, templates and contact groups exist on Business too, capped at ten, one and one; Enterprise lifts the caps.

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Mostly, and the honest answer is that nobody can promise more than that. A receiving server decides for itself what to accept and what to file as junk, and no provider controls that decision. What a provider does control is the reputation of the addresses it sends from, and Titan runs and maintains its own — which, along with DKIM signing on your domain, is most of what separates mail that lands in an inbox from mail that lands in a spam folder. Sending bulk campaigns from a mailbox is the fastest way to undo it; use a service built for those.

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An address that ends in your own domain — [email protected] — instead of a free account at somebody else's name. The mailbox works the same way; what changes is what it says about who sent it. Every person, department and function that needs one can have their own, and each one is billed as a mailbox, so the cost of mail is the size of the team.

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Because email is where trust is established or lost. Anyone can open a free account and describe themselves as a business, and enough people have that recipients read a free address that way by default. An address at the domain you own is the one thing a sender cannot fake cheaply.

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Yes. Mail needs a domain, not a site — nothing has to be published at the name for addresses on it to work. If you already own one, use it. If you do not, search for a name while you set the mailboxes up and the two are ordered together.

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Yes. Titan includes migration tools that copy what is in your current mailboxes — messages, folders and contacts — into the new ones, so a move is a copy rather than a fresh start. Tell us who you are moving from before you order and we will tell you what that particular move involves.

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Yes. There is a native application for Android and for iOS, and the webmail works in any current browser, so a mailbox is reachable from a phone, a tablet and a desktop without anything being installed.

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Yes. Every message is checked against the platform's anti-spam before it reaches the mailbox, on every plan sold here, which takes most junk and most attachment-borne malware out of the inbox before anybody sees it.

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No — not on any Titan plan. Hosting and certificates here carry thirty days and say so; mail carries none, and it is said here rather than left to be discovered after you have paid. What stands in its place is the term: the shortest is one month, on a rate per mailbox, so a plan you are unsure about is a month rather than a year.

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Yes. Workspace accounts are addresses on a domain, so one is required. You can pick a domain already on your account, point one you hold elsewhere, or search for a new one first and come back.

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Per user, per month. The figure on each plan is one seat, so a team of ten is ten times that. Both a monthly and an annual term are sold, and the annual term carries the lower monthly rate.

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Thirty gigabytes on Business Starter, two terabytes on Business Standard and five on Business Plus. The allowance is per user, and it covers everything the account holds — mail, Drive files, photos, recorded meetings — rather than mail alone.

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The Business plans support up to three hundred users. A single order placed here covers up to ninety-nine seats; for anything larger, get in touch and we will set it up with you.

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Drive storage, Google Meet for video calls, Google Chat for messaging, and Docs, Sheets and Slides for collaborative documents. Administration and security controls come with every plan, and get deeper on the larger ones.

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Titan is mail, calendar and contacts, priced low per mailbox. Workspace is a whole productivity suite around the mail — documents, storage and meetings — and is priced accordingly. If you only need reliable addresses, Titan is the smaller commitment.

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Google's business suite, sold as one account per person. Gmail on your own domain, Drive for files, Docs, Sheets and Slides for documents, Meet for video, Chat for messaging, Calendar for scheduling, and an admin console over all of it. It is the same software a great many people already use at home, with the controls a business needs added to it.

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A free account is personal and belongs to the person who opened it. Workspace gives the address to the business: it ends in your own domain, and an administrator can create, suspend and recover accounts as people join and leave. The rest follows from that — far more storage, security and device controls, Gemini in the apps, and a company that answers when something breaks.

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The free apps are built for a person, not a company. What the paid plans add is ownership and control: an address at your own name, an administrator who can get into an account after somebody leaves, storage measured in terabytes rather than gigabytes, the security certifications your customers may ask about, and support you can call. If none of that applies to you yet, the free tools are genuinely fine — this is not a product everybody needs.

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Yes. Mail, contacts and calendars come over from most providers, and we will do the move with you rather than hand you a tool and a link. Tell us who you are with now before you order, because the answer differs by provider and it is better known in advance than discovered on the day.

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No messages are lost, and here is what actually happens rather than a promise that nothing changes. Your existing mail keeps flowing while the new accounts are built and filled. At the cutover the domain is pointed at Google, and that takes a few hours to reach everybody on the internet — during which a sender whose network has not caught up yet delivers to the old server. Those are collected and follow you over. So: no loss, no gap in what you can read, and a short window where a message may arrive later than usual.

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It runs on Google's own infrastructure, which is as good as this gets commercially: data encrypted in transit and at rest, two-step verification for accounts, and phishing and malware detection in front of the inbox. Google certifies the platform to ISO/IEC 27001 and SOC 2 and contracts on GDPR terms — those are Google's certifications covering Google's platform, which is the part that matters here, and they are worth checking directly if you are answering a security questionnaire with them.

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Yes, from one console. Add and remove people, reset access, set what each group can reach, and enforce rules on the phones, tablets and laptops that hold company mail — including wiping an account off a device that has been lost or has left with somebody. This is the part that free accounts have no answer for, and it is usually the reason a business moves.

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Google includes Gemini in these Business plans at no extra charge — in Gmail, Docs, Sheets and Meet, where it drafts, summarises a long thread, and takes notes in a meeting. That is Google's inclusion on Google's terms rather than something this store adds or prices, and Google has changed what sits in which plan before. If you are buying for it specifically, say so and we will confirm the current position against your plan before you order.

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Yes, and it is the thing people miss most when they go back. Several people open the same document, spreadsheet or presentation and type in it at the same time; every change appears to everyone as it is made, with a history of who changed what. It replaces the round of attachments where nobody is sure which copy is current.

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We do — we are your first line, around the clock, and we escalate to Google when an issue is theirs rather than leaving you to open that conversation yourself. You buy the same product on the same terms as anywhere else; what changes is that the number you call is ours.

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G Suite is the old name for the same product; Google renamed it Workspace in 2020 and nothing was taken away. What you get is Gmail, Drive, Docs, Sheets, Slides, Forms, Meet, Chat and Calendar, with Gemini in the apps and the admin console over the account. Vault, for retaining and searching mail after somebody has deleted it, comes with Business Plus rather than the smaller plans.

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No, and be wary of anyone who says otherwise. A receiving server decides for itself what to accept and what to file as junk. What SPF, DKIM and DMARC do is remove the reason most legitimate mail is treated as suspicious: the receiver can verify that the message came from a server you authorised and was not altered. With them in place and ordinary sending behaviour, mail from a new domain lands where it should in the great majority of cases.

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No. When your mailbox service is created, the platform generates the MX, SPF and DKIM records for your domain. They are listed on the service page in your account under DNS records, with host and value ready to copy. DMARC is the one you choose the policy for, and the shape above is the safe starting point.

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Yes. The records are ordinary DNS records and go wherever your domain's DNS is hosted. Copy them from the service page and add them at that provider. Nothing about them depends on the domain being registered here — only the convenience of publishing them from the same account does.

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Increasingly, yes. The largest receivers now expect a DMARC record from any domain sending them meaningful volume, and treat its absence as a mark against the sender. A p=none policy costs nothing, blocks nothing, and sends you reports on who is using your name. There is no good reason to leave it out.

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Usually within an hour or two, occasionally longer where a previous record was cached with a long time-to-live. Wait before testing, then send to an address at a large provider and open the message's original view, which reports each check as pass or fail.

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All three. Business Email generates its records at setup and shows them on the service page. Titan signs with DKIM on your domain and runs its own sending reputation. Google Workspace publishes its SPF, DKIM and DMARC guidance in its admin console. The records differ per platform; the questions they answer do not.

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At /login, with the email address the account was opened under. If the password will not work, use "Forgot password" on that page — it emails a link that lets you set a new one, and the link expires. We cannot read your password and cannot tell you what it was.

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They are all signed out. Changing a password ends every other session on the account, which is what makes changing it useful if you think somebody else has been in. The browser you changed it in stays signed in.

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Yes — the Security page in your account lists the sessions that are currently open, with the last time each one was used. Anything you do not recognise is a reason to change your password, which ends all of them.

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Not yet. The Security page says so plainly rather than showing a switch that does nothing. Until it arrives, the protections that matter are a password you use nowhere else and an email account that is itself secured — password resets go through your email.

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From the Profile page. The new address has to be confirmed before it becomes the one we use, so the change is not complete until you have opened the message we send to it. Invoices and service notices follow the confirmed address.

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Everything you hold with us and everything owed: services grouped by kind, invoices and payments, renewal dates, your addresses, and the notifications for anything that has happened recently. The sidebar is the whole of it — there is no second place things hide.

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You, and the people who run Digipacket when they need to help you. Support staff can see your tickets, your services and your invoices; they cannot see your password, and any note they write to each other about a ticket is marked internal and is never shown to you or sent to you.

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Not from a second login yet — an account has one set of credentials. Sharing them is the wrong answer, so if you need a colleague to deal with something specific, open a ticket and say so; we can work with them on that ticket without giving them your account.

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By bank transfer. Open the invoice in your account and it shows the account details to send to and the reference to quote — quoting the reference is what lets us match the money to your invoice without asking you. When you have sent it, use "I have paid" on the invoice to tell us; that is what puts it in front of somebody here.

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Usually one to three working days, depending on the banks involved. We verify it by hand once it arrives, and you get a notification and an email the moment it is confirmed. Nothing on your side is needed in between.

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Not at the moment. Bank transfer is the only method, and rather than list options that are not there, the checkout says so. If a card would make a real difference to you, say so in a ticket — it is useful for us to know.

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The order continues on its own. Anything that can be set up automatically is, and you are told when each service becomes active. If something cannot be set up automatically we are told as well, and we follow it up without you having to chase.

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It means we could not match what arrived to what the invoice expected — most often an amount that differs or a missing reference. It is not a judgement about you, and nothing is lost: the invoice is still there, and you can send the details again from the payment page. If you are not sure what went wrong, open a ticket and quote the payment reference.

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Each service has its own renewal date, and they are all on the Renewals page in your account. We send a reminder before each one and an invoice when it is due. Nothing is charged automatically — a renewal is an invoice you pay the same way as any other.

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The service reaches the end of its term and stops. For a domain that is a registry process with its own grace and redemption periods; for hosting, mail and servers it means the service is no longer active. If you are not sure whether to keep something, ask before the date rather than after — recovering a lapsed domain is expensive and sometimes impossible.

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Every invoice you have ever had is on the Invoices page, with its status and what it was for. A paid invoice is its own receipt. Nothing is removed when it is old.

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The billing address on future invoices comes from the Billing page, so changing it there changes what is printed next time. An invoice that has already been issued is a record and is not edited — if something on one is wrong, open a ticket and we will deal with it properly.

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Support can explain any of it and can escalate anything that is wrong, but a ticket does not move money by itself — billing changes go through the billing workflow so that every one of them is recorded. That is deliberate, and it is what makes your invoice history trustworthy.

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One physical machine divided into several virtual ones, each with its own share of processor, memory and storage set aside for it. KVM gives each of them its own kernel, so a neighbour's load — or a neighbour's mistake — stays on the neighbour's side of the wall. It is the isolation of a dedicated machine without the price of one.

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Root access, and what it lets you do: install what you like, configure it the way your application needs, run something the shared platform does not offer. The trade is that the machine becomes yours to look after — which is the right trade when you have outgrown a panel, and the wrong one when you have not.

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cPanel and Plesk licences can be added to the server when you configure it, billed monthly alongside it. Which ones appear depends on the plan meeting that panel's requirements and on the provider quoting the licence — so the configurator shows the ones your chosen plan can actually have, rather than a list you have to check yourself. Choose none if you administer the machine yourself.

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Yes, as a paid add-on at the same step. Useful for some TLS setups, and for sending mail from an address whose reputation is yours alone.

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On a server with root access, the backups are yours. Nothing on the machine is kept for you unless you arrange it, and we would rather write that here than let you find out after an incident. Send copies off the server, schedule them, and restore one occasionally to prove it works — the support section has a guide that walks through it.

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Up, within the same family of plans — and it is not something you can do yourself from your account yet, so get in touch and we will size it with you. Downgrading is not offered: an allocation that can shrink under a running application is not the stability a server is bought for.

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Current long-term-support Linux distributions are offered at creation, and because you have root you can replace or rebuild the system afterwards.

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Managed services is an add-on: the provider administers the server for you — patching, monitoring and support — instead of you doing it yourself. Without it the machine is yours to operate, which is the right choice if you already have that discipline.

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The allocation is set aside for your instance rather than borrowed from neighbours as burst credit, which is what keeps performance flat rather than spiky.

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Intel Xeon D-2141 I, eight cores at 2.20 GHz with hyper-threading enabled, on every configuration. What changes between the plans is memory, SSD capacity and the monthly transfer allowance — each plan card carries its own figures.

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Alma Linux 9, Alma Linux 8 or Ubuntu 22.04. You choose when you order, and the machine is built with it rather than reimaged afterwards.

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Every plan ships its SSDs mirrored in RAID 1, so the server keeps running on the surviving drive rather than going down with the failed one. Tell us and we will get the replacement moving.

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No. Unmanaged is the default and the machine is entirely yours. Managed operation is a priced add-on for teams who would rather not carry patching and monitoring themselves.

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Yes. Extra storage comes in several sizes and additional IP addresses are available, both priced as add-ons rather than folded into the plan.

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About thirty minutes after the payment clears, at which point you can reach it over SSH. One caveat worth knowing rather than discovering: if the plan resizes the disk, that keeps running in the background for a while after the server is already usable. The service page shows the state, and we email you when it turns active.

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It is how you administer the machine without a ticket: CPU, memory, storage and inode usage on graphs, the IP and storage details, and the operations — restart, rebuild onto a fresh operating system, reset the access credentials, and web-based VNC for the day the machine boots but will not let you in over SSH.

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A cPanel licence, bought with the server or added later when the need turns up. It is a separate licence rather than part of the machine, so you are not paying for it until you want it.

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WHMCS — client management, support and billing in one. The licence is bought from us and the application is installed on your own server, which is what makes it yours to configure.

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The machine and everything under it, around the clock: hardware, network, booting, the operating system as delivered, and being locked out. Basic cPanel and firewall setup is covered too. What you install on top — your applications and their configuration — is yours, and we will still look and tell you what we can see.

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No. A dedicated server runs websites, databases, applications, shops, DNS, file storage and ordinary mail — personal, organisational or professional. Bulk or marketing mail is not allowed and carries penalties, which is worth knowing before you plan a campaign around it rather than after the machine is blocked.

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Yes. Volumetric attacks are filtered upstream of the machine, on the network in front of it, rather than being left to arrive at your interface and become your problem to absorb.

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Windows Server 2019 Standard, and Windows Server 2012 and 2008 Standard for an application that will not move off them. Pick 2019 unless something forces the older ones: Microsoft's support for 2008 ended in 2020 and for 2012 in 2023, so anything exposed to the internet on those needs a plan for that. 2019 is supported by Microsoft until January 2029.

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SuperMicro blade chassis: Intel Xeon hyper-threaded processors, DDR3 memory and 7200 RPM SATA drives in RAID 1. The blade format is there for a reason that reaches your invoice — a smaller footprint and less power and cooling per machine.

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In the GPX data centre in Mumbai, India. If your visitors or your data-residency rules point somewhere else, say so in the form and we will tell you what we can do.

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Three: the default address the server comes with, plus two more at no extra cost. More are available if the application needs them.

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Network and hardware, and the two Windows-specific things people get stuck on: setting up Remote Desktop and sorting out Windows licensing. What you install on top of the operating system is yours to run.

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The platform is built for it — the data centre's own HVAC architecture, current networking hardware, and machines kept to the current generation — and the figure attached to it is 99.9%. Ask us for it in writing before you rely on it commercially.

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Acronis Cyber Backup, as a paid add-on bought alongside the server or later from the control panel. It takes full or incremental backups of databases, files, mailboxes and disks on a daily, weekly or monthly schedule, encrypted against ransomware, and restores quickly. Three things to know: it is sold for the USA and Asia locations, its term and renewal run independently of the server's, and it is not covered by the money-back period.

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Thirty days on the server itself. The Acronis backup add-on is excluded from it, which is the vendor's rule and not ours to waive.

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Because this shop does not sell this machine from a plan table — it is arranged with you. Tell us the application, the Windows edition and the resources it needs, and you get a figure that was worked out rather than rounded.

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A VPS is enough for most workloads that have outgrown a control panel: the allocation is reserved, the kernel is yours, and a neighbour's load stays on the neighbour's side of the wall. A dedicated server is for the cases where the constraint is the machine itself — sustained CPU, large memory, I/O that must not share a bus with anyone — or where a policy requires single tenancy. If you are not sure, start virtual; moving up is a new machine and a migration, not a penalty.

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They are the provider's own published specification for the plan, read at the moment the page is drawn rather than typed into it. Reserved means the allocation is set aside for your instance and not lent out as burst credit. Where the provider publishes no figure for a row, the row is left out rather than filled with a typical value.

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A VPS is a matter of minutes after payment clears. A dedicated machine is physical, and the dedicated server page states its usual lead time. In both cases your account shows the server as Being set up, then Being built, then Active, and the hostname, operating system and IP address appear as soon as they exist.

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No. The naming step offers three routes: register a new domain in the same order, choose one already on your account, or type one you hold elsewhere. A domain held elsewhere is taken as you give it; a name to register is checked for availability first. Optionally add a machine name, and the hostname becomes that name on that domain.

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Add-ons are sent to the provider after the server itself exists and the order that paid for it has settled. One that the provider refuses is recorded against the service and shown to you, and the platform does not retry it in a loop or drop it silently. A paid add-on that bought nothing without anyone being told is the outcome the whole arrangement is built to prevent.

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You do. That is the honest consequence of root access, and it is written here rather than left for you to find out after an incident. Nothing on the machine is kept for you unless you arrange it. Send copies off the server on a schedule, and restore one now and then to prove the copies are good. The support section has a guide that walks through it.

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No, and an earlier menu card used to say otherwise. Hosting, servers and Business Email sold here run in the United States. Titan Email and Google Workspace are sold as the provider's worldwide product, and domain names have no region at all. The list on this page is complete: if a product is not on it, it is not sold.

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Yes. The checkout accepts billing addresses from countries across the world and prices everything in one currency. Where a product runs and where its customer lives are different questions, and only the first one has a single answer.

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Slower than one next door, by the time light takes to cross the distance, and usually by far less than the page itself costs. The WordPress plans serve through a CDN so most of a page is answered from near the reader; the top website-protection plan adds a CDN in front of any site; and a lighter page shortens every round trip at once. Measure from where your visitors are before deciding it matters.

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Not here. The provider carries other regions as separate products, and this store maps the United States ones only, on purpose and at every level of the platform. A plan from another region never reaches a page, a cart or an order. If your workload has to sit elsewhere, tell us, and we will say plainly whether we can serve it.

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Business Email mailboxes are hosted in the United States. Titan Email and Google Workspace are the providers' worldwide products, and each publishes where its data lives in its own terms and admin documentation. Whichever you choose, the mailbox is reachable from any device wherever you are.

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Nowhere in particular, which is the correct answer for a name. A registered domain is a record in its registry, and the provider exposes no region for it. What has a location is the DNS that answers for it: a domain registered here answers from our nameservers at no charge, and you may point it at any DNS provider you prefer.

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A digital certificate issued for your domain by a Certificate Authority. You buy it, the authority then verifies that the domain — and, for Extended Validation, the organisation — is really yours, and only then is the certificate issued. The verification is the product; the file is what it leaves behind.

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It encrypts everything travelling between your visitor’s browser and your site, and it proves the site is yours. That matters most where people log in or type card details — and browsers now mark a site without one as "Not secure" before anybody reads a word of it.

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A sum the certificate authority undertakes to pay a visitor who is harmed because the authority mis-issued the certificate. It protects the person trusting your site rather than you, which is why the figure rises with the level of checking — and it is the only thing separating Standard from Premium. It is stated in US dollars by the authority, and is not part of what you pay us.

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The cheaper one, unless the warranty figure means something to your business. They are both single-domain certificates and the warranty is the only difference between them — $10,000 on Standard, $500,000 on Premium. The validation, the number of domains covered and the issuance time are identical. Tell us about the site and we will say which one it needs; we will not point you at the dearer one to be on the safe side.

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Yes. These certificates are issued by a recognised Certificate Authority and are compatible with all major browsers. Your visitors install nothing and approve nothing.

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No — upgrades and downgrades are not supported. If you need a different certificate you buy the new one and install it on the same server alongside the old one. This is exactly why the section above exists: it is cheaper to choose correctly than to change your mind.

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Installing a certificate is not difficult, but it is a series of steps and each of them can fail quietly — a missing intermediate chain is the classic one, because it works in your browser and not in somebody else’s. Ask and we will do it.

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The certificates on this page are issued for a twelve-month term, and the price on each card is the price for that year. The renewal price is on the card too.

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A Certificate Signing Request is a small file generated on the server the certificate will live on. It carries the public half of a key pair while the private half never leaves the server — which is what makes the certificate meaningful. We can generate it with you.

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Every certificate here comes with a thirty-day money-back guarantee, no questions asked.

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It is genuinely included, and the quote shows you the build cost on its own so you can compare it against anyone else. What we get out of it is a site running on infrastructure we control — which is also why we can promise it will be fast.

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The domain and the hosting renew at the standard rates published on this site. Not an agency rate, not a rate that appears once you are committed — the same figures anybody reading the catalogue pays.

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The honest answer is that it depends on how quickly the content arrives, because that is what actually holds most projects up. Your quote carries a real timeline for your scope, and it is a commitment rather than an estimate we quietly revise later.

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Yes, and we set it up so that the parts you will want to change are the parts you can change, without being able to break the layout by accident. We hand over the access and show you how it works.

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No, and it is usually an advantage — we can see what works and what your visitors already do. We move you across without the old site going dark in between, and existing addresses keep working.

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Keeping the software current, taking and testing backups, renewing certificates, watching that the site is up, and the small changes a real business needs — a price, a phone number, a new page. A redesign is a new project and we will say so rather than let it drift.

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You do, all of it: the domain, the content and the site. We hand it over and help you move it. There is no clause anywhere that makes leaving expensive, because a client who stays only because leaving is hard is not a reference.

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No, and most of the sites we look after were built by somebody else. We do not need the original developer, their files or their goodwill — access to the site and the hosting is enough to start.

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No. We work on the hosting you already have, including hosting we do not sell and cannot see the inside of. If moving would genuinely fix something we will say so and explain what, but it is never a condition of the work.

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Not from this page, and neither can anybody else — a score on a marketing page is a guess dressed up as a measurement. What we can do is look at the actual site and send you what we found, item by item, with what each one would take to fix. That review costs nothing and you can act on it without us.

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Almost never. The usual outcome is a site back online the same day or the next, cleaned at the source rather than patched over, with the way in closed so it does not happen again in a fortnight. The cases that take longer are the ones with no usable backup and a compromise that has been sitting there for months — and those are still recoverable, they just cost more time.

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Usually not. Most of the work happens on a copy, and the live site only goes to a holding page if it is actively harming visitors — serving malware, sending mail in your name, or carrying a browser warning that is costing you more than an hour of downtime would.

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Because we restore one, on a schedule, to somewhere that is not your live site, and the date of the last successful restore is in the note you get. An untested backup is a hypothesis, and the day you find out is the worst possible day to find out.

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Updates are applied to a copy first and looked at by a person before they reach anybody's customers, and a restore point is taken before the live site is touched. When something does break — it happens, and anybody who tells you otherwise has not done this long — putting it back is minutes, and then we find out why on the copy.

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An administrator account on the site and, where the work needs it, the hosting control panel — each of us with an account of our own rather than a shared login, because a shared password is one nobody can revoke. Every account is removed the day the work ends, and you can remove them yourself at any point without asking us.

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A redesign, new features, new pages built from scratch, and anything that is really a development project wearing a maintenance hat. We will say so rather than let it drift into the routine, and quote it separately. Third-party licences and the hosting itself are yours either way.

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No, and anybody who says yes is selling a checklist. The whole method here is that the measurement comes first: the reason a site is slow is different every time, and it is almost never the thing people guess before looking.

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We will not answer that before measuring, and the studios that do are quoting somebody else's site. What we can tell you after the audit is what each fix is worth in the numbers we measured, so you can decide which ones are worth doing.

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No. Most of the work is in the site rather than under it, and we do this on hosting we do not sell and cannot see the inside of. If the server really is the limit we will show you the measurement that says so, and it is still your decision.

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No. A score is a summary of measurements, and it can be improved without making anything faster — the section above this one lists the usual ways. The goal is the page feeling quicker to the people who use it, which is what the field data measures and what a laboratory run only approximates.

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The work happens on a copy first, a restore point is taken before the live site is touched, and every change goes on one at a time so a regression has one suspect. Performance work that removes a feature is not performance work, and we will not do it without telling you which feature and asking.

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Usually not on its own. What is usually the problem is a page builder rendering through forty plugins, a theme loading everything on every page, and images uploaded at camera resolution. All three are fixable without leaving WordPress, and we will say so if leaving it really is the cheaper answer.

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Speed is one input among many and nobody outside the search engines knows the weights, so anyone promising you positions is guessing. What is true and checkable is that Core Web Vitals are collected from real visits to your site and are used, and that the technical work here — crawlability, rendering, redirect chains, duplicate URLs — is the part of SEO that is engineering rather than opinion.

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Until somebody adds a plugin, a tag or a hero video. That is not cynicism, it is how sites work — which is why the audit tells you what to watch, and why continuous monitoring belongs with maintenance rather than being sold as part of a one-off speed job.

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Often not, and we would rather say so before you have paid for one. If nothing about it needs the camera, location, notifications or working offline, and people would open it now and then rather than daily, a web application does the same job with no install, no review queue and no store rules to keep up with.

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It depends on whether the device is the point. If the product is forms, lists, accounts and content, cross-platform with Flutter or React Native is usually right, and pretending otherwise is how a budget doubles. If it leans on the camera, sensors, background work or real offline use, native Swift and Kotlin are worth what they cost. We will tell you which in writing, with the reasoning.

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You do, from the first commit. The repository is yours, the Apple and Google developer accounts are registered to your company, the servers are in your name, and we work inside them as team members rather than holding them. There is no version of this where leaving is expensive.

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That is our problem, not yours, and it is part of the work rather than the point where the work stops. The rules that catch people are account deletion, sign-in options, privacy disclosures, payments inside the app and anything that looks like a website in a wrapper — all decided while building rather than argued about after a rejection.

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Yes, and from the second stage onwards. Test builds go to your own phone through TestFlight on iPhone and internal testing on Android, so you are tapping the real thing long before anybody else can see it.

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Almost always, as soon as there are accounts, anything shared between users, notifications or data that has to survive a lost phone. We build it as part of the app rather than as a second project, or connect properly to a system you have — and it can run on your cloud account or on our own servers.

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We will not name a number before knowing what it has to do, and the studios that do are quoting an app that is not yours. What we commit to is a shape and a figure in writing after the first stage, and a test build on your phone before the expensive part begins.

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More than people expect and less than they fear. Apple and Google change requirements every year, libraries age, and an app nobody has touched for two years usually cannot be released at all without work first. Planning for that from the start is cheaper than discovering it, which is why it is a stage in the process above rather than an upsell after it.

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Usually, and it is a large part of what we do. The first thing is an honest read of what is there — what builds, what is tested, which libraries are abandoned, which store deadlines are coming — and a written answer on whether continuing or rebuilding is cheaper.

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Buy, if a product does it and your process can bend to fit — it is cheaper, and somebody else keeps it running. Build when the way you work is the advantage, when several tools are retyping the same data, or when the software is what you sell. We will tell you which in writing, even when the answer is a subscription.

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You do, from the first commit. The repository, the database and the servers are in your name, and we work inside them rather than holding them. Your data is exportable in formats that are not ours. There is no version of this arrangement where leaving is expensive.

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Carefully, and more than once. The migration is written as a repeatable step rather than a one-off copy, run against your real data early, and the old system kept running beside the new one until the figures agree. The switch happens when there is nothing left to be surprised by.

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Wherever suits you: your own cloud account, or our own servers, which is the other half of what this company does. Nothing in it is written to depend on where it lives, so moving it later is a configuration change rather than a project.

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Usually — accounting, e-commerce, CRM, payment providers and anything else with an API. Integrations are built to survive the other end being down: retried safely, never applied twice, and logged so a person can see what happened.

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Roles and permissions are part of the first design rather than a later feature. Secrets stay out of the code, every account has only the access it needs, changes that matter are recorded, and dependencies are kept current as part of the work rather than when something breaks.

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We will not name a number before knowing what it has to do, and the studios that do are quoting a project that is not yours. What we commit to is a shape and a figure in writing after the first stage, and something your team can click before the expensive part begins.

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Yes, and it is designed in from the first release: accounts and roles, subscriptions and invoices through a payment provider, each customer's data kept apart, and the administration side you will need on the day the first customer asks for something unusual.

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Usually, and it is a large part of what we do. The first thing is an honest read of what is there — what runs, what is tested, what is abandoned — and a written answer on whether continuing, modernising in pieces or rebuilding is cheaper. We will show you the reasoning either way.

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No, and they are often confused. A certificate encrypts the connection between a browser and your server, so nobody can read what passes between them. It does nothing about what is stored at the end of that connection. This scans the files and the application themselves. You want both, and they are not substitutes.

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Five things: a malware scan of your files, an FTP scan, a scan of the web application itself, a SQL injection scan and a cross-site scripting scan. All five are in every plan — none of them is an upgrade. What the plan changes is the frequency: weekly, daily, or continuously. The table on this page says which is which.

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No. Nothing moves. Setting it up is FTP details in the panel and one check that you own the site — that triggers the first scan. Your host, your control panel and your files stay exactly where they are.

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It is removed rather than added to a report for you to act on — but how often it may do that is a real difference between the plans. The entry plan removes malware once, during the initial scan. The middle one does it up to twice a month. Only the top plan is unlimited. If you are buying this because something keeps coming back, that is the line to read.

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A snippet you put in your footer once the site has been scanned and is clean. It tells somebody about to type a card number that the site is being checked. We will give you the snippet, and place it for you if you would rather not touch the template.

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On one-year terms. That is how the product is sold, so it is what we quote — there is no monthly version and we are not going to imply there is.

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No. There is none on this product, and you are reading that here rather than finding it in a clause afterwards. If you are not sure it is right for you, say so in the form and we will tell you honestly whether it is.

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On the top plan only, along with OWASP top-ten blocking and dynamic caching. The table on this page marks exactly which plan carries them, rather than leaving you to find out after buying.

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Not directly. It opens from the management page in your account rather than from its own URL, which is worth knowing before you go looking for a login page that does not exist.

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No, and anybody who says otherwise is selling. A daily scan tells you what got through; updating is what stops it getting through. If updates are the actual problem, our security and maintenance page is the honest answer.

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No. Scanning changes the odds; a backup is what saves you on the day something goes wrong anyway — including the days that have nothing to do with security, which is most of them.

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Web Hosting is a product with fixed tiers. Business Hosting is an assembled platform: the resources, retention policy and support arrangement are agreed with you rather than picked from a table.

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Because the shape is decided in conversation. Publishing a figure for work that has not been specified would be a guess dressed up as a quote.

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That is the usual starting point. The migration is planned around your release calendar, with the current environment serving traffic until you decide to switch.

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Yes. Access is scoped per environment, so a client can reach their own site without seeing the rest of your portfolio.

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The environment transfers to their own account. Nothing is rebuilt and DNS does not change, so the site does not notice.

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The arrangement is worth having once you are managing enough sites that access and billing have become the work. We will say so honestly if you are not there yet.

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Freelancers, web designers, developers, studios and agencies — anyone who builds or looks after websites for clients and would rather hold the infrastructure in one place. You join from your own account.

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Yes. At checkout you say which client the order is for. The service is set up under your account and filed under that client; a domain's WHOIS carries the client's details, not yours. The order and the invoice are yours.

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If you want them to. One click sends the client an invitation to choose a password. Signed in, they see only the services you bought for them and manage those — DNS, control panel, mailboxes — with no prices, no invoices and no ordering. You can suspend or reinstate that access at any time.

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You hand it over on your terms: unlock the domain, release the authorisation code, share the panel credentials or export the site. Nothing moves without you, and the site keeps running while it does.

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That depends on the plan. A plan may be free or carry a flat fee per month or year, shown on this page and again before you join; a paid plan opens your space as soon as its invoice is paid. The services you order are billed at the product-page price on top.

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Sign in — or create an account — and open Agency Partners in your account. Choose a plan and your space opens; add your first client from there. If you have a question first, the form below reaches a person.

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Current PHP and Node releases with pinned minor versions, plus static builds. Anything else is worth a conversation rather than a promise on a marketing page.

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The API is the contract. Anything that can be created in the console can be created from a script, which is what makes a declarative wrapper possible.

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Yes. Deployment can be triggered by your existing pipeline rather than replacing it, if your build already lives somewhere you are happy with.

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Nothing, and neither does what comes out of it: a fixed scope and figure in writing for a build, or a written report of what we found for a site somebody else made. Both are yours to act on with somebody else. There is no discovery-phase invoice on any of the six services.

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You do, all of it, from the first day: the domain, the content, the design, the source in your repository, the data in your database and the store accounts under your name. If we stop working together we hand it over and help you move it. There is no clause anywhere that makes leaving expensive.

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The honest answer is that it depends on how quickly content and decisions arrive, because that is what holds most projects up. The written quote carries a real timeline for your scope and it is a commitment, not an estimate quietly revised later. In every service you see something real by the end of the second stage.

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Yes, and it is most of what the care and WordPress services do. It starts with a look at the site as it stands, then a written report of what we found and what it would take. Existing addresses keep working, and nothing goes dark while we move it across.

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Then that is what we write, with the reasoning: a website instead of an app, a product to buy instead of software to build, a web application instead of two store listings. A studio that cannot say "you do not need this" is a studio you cannot trust when it does not.

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If you want us to. Care is a schedule, not an adjective: updates staged on a copy and then applied, backups taken and restored, certificates renewed, monitoring connected, and a note each month saying what was done. For an app it also means the yearly iOS and Android releases and their SDK deadlines.

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Any Mac running macOS 13 Ventura or later. The application is a universal binary, so it runs natively on Apple Silicon and on Intel — there is one download and it is the right one.

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No. That is the point of it. The web server is PHP's own, using the PHP already on your machine, and MySQL installs into the application's own folder. Nothing is placed on the system and nothing has to be running before you start.

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Because it is signed but not notarised by Apple, which is a paid certificate rather than a security finding. Open it the first time with a right click and then Open, and every launch after that is normal. Installing through Homebrew skips the step entirely.

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Swift, JavaScript, Python, PHP, HTML, CSS and JSON, through Tree-sitter — a real parse of the grammar rather than a set of regular expressions. The language is recognised from the file extension and shown in the status bar.

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Yes. DigiCode drives the git installed on your machine rather than reimplementing it, so your configuration, credentials, signing keys and hooks all apply unchanged.

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Yes. Recipes are YAML or JSON files in the application's recipes folder, and one carrying the same id as a built-in recipe replaces it. A step runs an executable and its arguments rather than a shell line, and every path is resolved inside the project folder.

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Everything lives in one folder inside your Library — MySQL and its data, your recipes, and what was running for each project. Deleting that folder returns the application to a fresh state without touching your projects.

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One Homebrew command, or drag the application to the Trash. A second command removes its data as well — the database, the recipes and the preferences.

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Agency Partner for WP is the one described here: it sells our catalogue through your Agency space. The older Partner plugin talks straight to a reseller account of your own at the provider and is a different arrangement. Backup Toolkit and the security plugins do their own jobs and need no account with us at all.

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From the WordPress plugins page on this site, which lists each one with the commands to fetch it and verify its checksum. The figures there are measured from the published release rather than typed by hand, which is what makes checking them worth doing.

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Fetch the current release and unpack it over the folder, or pull it if you installed with git. Your settings survive an update — they are stored in WordPress, not in the plugin folder. Deactivating a plugin keeps them too; only uninstalling removes them.

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It connects a WooCommerce store to your Agency space so you can sell our catalogue as your own. It imports each plan as a WooCommerce product with your selling price, sells domains through a search box on your own pages, and when somebody buys, it creates them as one of your clients and places the order in your Agency space for you to pay. Your customers never see our name.

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Yes, and an active one. The plugin authenticates with a key generated inside your Agency space, and a key belongs to that space: if the space is suspended or its plan has lapsed, the key stops working and the plugin says so rather than failing quietly. Joining is at /account/agency.

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WordPress with WooCommerce active, and PHP 8.1 or newer. The plugin page lists the exact minimums it was built against. Nothing else is installed on your side — no framework, no second database, no cron of your own beyond the hourly check WordPress already runs.

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In your Agency space, under Website and API. Create one key per site and give it a name you will recognise. The key is shown on the screen that creates it, and Show and copy beside it brings it back whenever you need it. To retire one, delete it, which breaks nothing but the site that was using it.

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Yes, for keys created since 5 October 2026: Show and copy beside the key displays it once more, to you, signed in. We keep it encrypted, and the secret that opens it is kept apart from our database, so a copy of the database alone contains nothing that can place an order. Older keys were kept only as a one-way fingerprint and cannot be shown — create a new one and delete the old.

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Up to five active at a time, and yes: one per site, plus one for a staging copy if you keep one. A key records the site that uses it and when it was last used, so separate keys are what let you see which site is doing what, and revoke one without touching the others.

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They could place orders in your space, which you would then see unpaid and could cancel. They could not pay for anything: a key reads the catalogue, checks domains and creates orders, and there is no payment endpoint behind it at all. Paying happens only in your panel, signed in. Revoke a key you have any doubt about.

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That is almost always the network in front of us or in front of you, not the key. A security layer on your host, a firewall refusing the outbound call, or a proxy returning its own page: all three produce HTML where the plugin expected an answer. Check that your server may make outbound HTTPS requests, then open a ticket with the message the plugin shows.

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You set a margin for services and one for domains. At import, each plan gets a selling price per billing term of your cost plus that margin, rounded up to the cent. Nothing is invented: the cost is the figure your Agency account is billed, read live from the catalogue.

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Yes, on any product, term by term, on its Digipacket Agency tab. Saving a price there marks that product as yours to price and later imports leave its figures alone — they still add terms the catalogue has started selling, so nothing goes missing, but they never move a number you typed.

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Names, descriptions and hand-set prices are kept; new plans arrive as new products; plans the catalogue no longer sells are set to draft rather than deleted, so their orders and their history survive. Re-importing is safe to do whenever you like, and is how you pick up a new plan.

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Put your store in the currency your Agency account is billed in. The plugin says so on its dashboard when the two disagree, and it will not convert: a converted figure is a price nobody agreed to charge, and a cart that adds two currencies together is a total nobody is charging either.

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Yes. The import brings each service's add-ons and each server plan's operating systems, and your customer picks them on the product page. An add-on costs your cost plus your services margin, per month, for every month of the term. What they chose travels with the order and is charged on its invoice in your Agency space. Untick an add-on under Digipacket Agency → Add-ons to stop offering it.

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Put the domain search shortcode on a page. Somebody types a name, your site asks us whether it is free, and the answer comes back with your price for one year or several. Adding it to the cart re-checks availability and the price on the server, so a stale page cannot sell a name that has gone.

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Because hosting is created under a domain and a server under a hostname, and the provider needs the name at the moment the service is made. The field appears on the product page for the families that need one, and the cart refuses a line without it — which is a refusal that costs nothing, unlike one after the money has moved.

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Both, where the product allows it. Terms are the ones the catalogue quotes for that plan, shown as a selector with your price beside each one. Mailboxes are the line quantity on an email plan, because that is what the provider delivers per unit.

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Your customer pays you, on your store, at your price. The plugin then creates them as a client of your Agency space if they are new, places the order in their name, and writes the order number and a payment link into a note on the WooCommerce order. Nothing is delivered yet.

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As soon as the order is paid at your cost price. With money on your Agency balance and automatic payment left on, that happens the moment the order arrives and we deliver straight away. Otherwise the order waits under Website and API in your panel with a Review and pay link beside it. Automatic payment is a switch on your Balance page — turn it off if you would rather approve each order yourself.

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Usually you do not have to: when your Agency balance covers it, it is paid automatically. Otherwise, from your Agency space — the orders list gives each unpaid one a Review and pay link, and the WooCommerce order page has the same link in its Digipacket Agency box. Pay from your balance, by card or by bank transfer, like any other invoice on your account. The balance is topped up by card from Agency Partners, Balance, and counts once we have validated the payment.

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Yes, created from the billing address on their order, and matched by email address if they buy again. Their details become the public contact on any domain registered for them, which is what the registries require — yours never reach a registry through this route.

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Not unless you give them one. A client record is yours; an invitation is a separate decision you make in your Agency space, and a client who accepts one sees only the services you bought for them, with no prices, no invoices and nothing to order.

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The orders list on your WooCommerce site gains a Digipacket column — to pay, paid and delivering, delivered — and each order page carries a box with our order number, its invoice and the state of every service on it. The plugin refreshes this hourly and on demand.

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Once every service on it is active, yes, if you leave that switch on. It is a switch because some stores complete an order only after their own checks, and a plugin should not overrule a shop's own workflow.

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No. Their payment is on your store and is untouched by anything here. The WooCommerce order carries a note with the reason it was refused, and the order actions menu has Send again — which is safe to press: the order carries your shop's own reference, so a retry returns the order we already made rather than making a second one.

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Connect the key and import the catalogue: both are read-only on our side and create nothing. Place a test order on your own store when you are ready — it will appear in your Agency space unpaid, and an order you never pay is delivered to nobody. Tell us if you would rather we removed it afterwards.

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No. Products and orders belong to your store and stay exactly as they are, with their history. What uninstalling removes is the plugin's own settings, including the key — so revoke that key in your Agency space as well, since nothing should hold a credential that no longer has a use.

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No. Every Digipacket widget works in Elementor Free, and the header, footer and mega menu are the theme's own, so nothing needs the Theme Builder. You can also skip Elementor entirely and edit the pages in WordPress.

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Yes. The plugin imports our catalogue as WooCommerce products with your selling price on each. What your client pays is yours; what you pay us is the cost price in your Agency space, and the difference is your margin.

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Not on your site. The shop, the checkout and the receipt are your WooCommerce store. If you give a client a login to manage their services, that panel can carry your own name and logo on a white-label plan.

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Your pages, products, orders and clients stay: they live in WooCommerce and the plugin, not in Aether. The theme is presentation only — that is a rule of its design, and the reason it ships without a dashboard of its own for billing or tickets.

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Yes. Activating Aether creates the pages it needs once and never overwrites a page that exists. Your blog, your existing pages and your menus keep their content; the Getting started screen lists what is left to do.

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The theme is not on sale yet — see the availability note above. The programme it runs on has its own plan, read live on the Agency Partners page, and the services your shop sells are priced at your cost in your Agency space.

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