The plugin's messages are in French. Each one is listed here with its English meaning.
Scans
| What happens | Cause | Fix |
|---|---|---|
| Several checks say Non vérifié | The server refused a request to its own address — a firewall, or a host that blocks loopback calls | Ask your host to let the site reach itself over HTTPS, then scan again. Until then those checks are left out of the score |
| Impossible de contacter WordPress.org pour vérifier le statut des extensions (could not reach WordPress.org) | The server cannot make outbound HTTPS requests | Ask your host whether outbound HTTPS is allowed |
| L'hébergeur ne permet pas de mesurer l'espace disque (the host does not allow measuring disk space) | The host hides that figure from PHP | Nothing to fix. Check the space in your hosting panel |
| The scan stops part way | A request timed out, often on a slow or overloaded server | Reload the page and scan again |
| WordPress refuses to activate it | PHP is older than 7.4, or WordPress older than 5.8 — WordPress names which | Check both under Tools → Site Health → Info, and ask your host to upgrade PHP |
The weekly scan
| What happens | Cause | Fix |
|---|---|---|
| No scan for more than a week | WP-Cron only runs when the site has visitors | Ask your host for a real cron job that calls wp-cron.php every few minutes — the Tâches planifiées check recommends the same |
| No alert e-mail | Nothing got worse, alerts are off, or the server cannot send mail | Alerts go only when a new critical problem appears or the score drops by 10 points or more. Check Alertes par e-mail and Adresse des alertes in Réglages |
Quote requests
| What it says | Cause | Fix |
|---|---|---|
| L'envoi a échoué : le serveur n'a pas pu expédier l'e-mail (sending failed) | Your server could not send the e-mail | Set up SMTP or a sending service, then send again. Meanwhile, write to us with the reference from Historique |
| Une demande vient d'être envoyée (a request was just sent) | A request went out less than two minutes ago | Wait two minutes before sending another |
| Indiquez un numéro de téléphone pour être rappelé (enter a phone number) | You asked to be called back without a number | Add the number, or choose e-mail |
| Le destinataire des demandes n'est pas configuré (no recipient configured) | config.php has no valid agency_email and no webhook_url | Put a valid address back in config.php. The published release has one |
Tip
A request marked Envoyée (sent) means WordPress handed the e-mail to your server. If we have not answered within the promised delay, the mail may have been filtered on the way: write to us with the reference.
Still stuck
Send us the message the plugin shows, your WordPress and PHP versions, and the reference if there is one.