Send a request
- In the list of problems, tick the ones you want fixed. A bar at the bottom of the page counts your selection. Tout cocher / décocher (select or clear all) ticks every one.
- Click Demander un devis pour la sélection (request a quote for the selection). Demander un devis gratuit beside the score opens the same form.
- Fill in the form:
- your name, company, e-mail and phone;
- how you prefer to be contacted: by e-mail or by phone;
- how soon you need it: Pas urgent — dans le mois (within the month), Rapidement — sous une semaine (within a week) or Urgent — mon site a un problème grave (urgent);
- an optional message.
- Tick the consent box and send.
The e-mail and phone fields start with the contact details from the plugin's settings — see Settings and alerts.
Note
If you choose to be called back, the phone number is required.
What happens next
- On screen, a reference in the form
DA-YYMMDD-XXXX. Keep it: it is how we find your request. - By e-mail, an acknowledgement listing what you asked for. Replying to it reaches us.
- In Historique, the request with its date, contact, number of items, urgency and status.
We reply by the method you chose, with a quote for the items you ticked.
What we receive
Your contact details and message, the problems you selected, the other problems the scan found, the score, and the site's environment: address, WordPress and PHP versions, theme and active plugins. It travels as an e-mail sent by your own server. What it sends is the complete list.
If it does not go through
The form says so, and the request is listed as Échec de l'envoi (sending failed) in Historique. Your server could not send the e-mail. When something goes wrong has the fix; in the meantime, write to us with the reference.