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Find your hosting's connection details

The nameservers, server address and account name your hosting package uses.

1 min read Updated

Everything you need to connect a domain, an FTP program or an email client to your hosting is under Connection details.

  1. Open Hosting in the sidebar and click the package, then Manage service.
  2. Click Connection details.
    The Manage panel of a hosting package
    Connection details reads the values from the provider each time.

You'll see:

DetailUse it for
NameserversPoint your domain at this hosting — see Change your domain's nameservers
Server addressAn A record, your FTP program, or a hosts-file preview
Account nameYour control panel and FTP username

Important

Treat these details as private. With the account name and the control panel password, anyone can change your website.

Still stuck?

Open a ticket from your control panel and say which step you reached. A screenshot of what you see is the fastest way to show us.

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