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Where your website's files go

The website folder on cPanel and Plesk, and which file the server shows as the home page.

1 min read Updated

The website folder

HostingFolderNotes
cPanel (Linux)public_htmlwww is a shortcut to the same folder
Plesk (Windows)httpdocsCustom error pages go in error_docs

Everything inside the website folder can be reached from the internet unless you password-protect it. Everything outside it cannot — a good place for backups and configuration you don't want public.

A file at public_html/about.html is shown at yourdomain.com/about.html. A folder public_html/shop becomes yourdomain.com/shop.

Which file is the home page

When someone opens a folder — yourdomain.com or yourdomain.com/shop — the server looks for these files in this order and shows the first it finds.

OrdercPanel (Linux)Plesk (Windows)
1index.htmlindex.html
2index.htmindex.htm
3index.phpindex.cfm
4index.php3index.shtml
5index.php4index.shtm
6index.shtmlindex.stm
7default.htmlindex.php
8default.htmindex.php3
9default.phpindex.asp
10home.htmldefault.htm
11home.htmdefault.asp
12home.phpdefault.aspx

Important

Installed WordPress but still see a placeholder page? An index.html left in the folder wins over index.php. Delete or rename it.

Still stuck?

Open a ticket from your control panel and say which step you reached. A screenshot of what you see is the fastest way to show us.

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Tell us what you are trying to do rather than what went wrong, and we will tell you whether it is something we can fix from here.

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