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Limits & technical details

Shared hosting resource limits

What is monitored on shared servers, and what to do when a site outgrows them.

1 min read Updated

On shared hosting, many websites share one server. Each site is monitored so that one busy site can't slow down the others. The limits cover:

  • simultaneous connections to the web server;
  • CPU use, as a share of what the server sets aside for websites;
  • memory use, on the same basis;
  • simultaneous processes;
  • simultaneous database connections;
  • database queries per hour.

If your site reaches them

A site that regularly hits these limits slows down, and heavy scripts may be stopped. Common causes, in order of likelihood:

  1. A plugin or script running a slow query on every page — a caching plugin often fixes it.
  2. Automated traffic: bots, scrapers, or an attack on the login page.
  3. Genuine growth.

For genuine growth, the site needs resources of its own. Cloud hosting grows without moving; a VPS or dedicated server gives you a machine — or a slice of one — for your site alone.

Tip

Not sure which it is? Open a ticket naming the site. We can see which limit is being hit and tell you what's using it.

Still stuck?

Open a ticket from your control panel and say which step you reached. A screenshot of what you see is the fastest way to show us.

Still stuck

Nothing here fits? Write to us.

Tell us what you are trying to do rather than what went wrong, and we will tell you whether it is something we can fix from here.

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