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Reset a forgotten password

Get a reset link by email and choose a new password.

1 min read Updated

  1. On the sign-in page, click Forgot your password?
  2. Enter the email address on your account and send the request.
    The forgotten password page
  3. Open the email we send and click the link. It works once, and only for a limited time.
  4. Choose a new password — at least 8 characters. Longer is stronger than complicated.
  5. Sign in with the new password.

Note

For your privacy, the page says the same thing whether or not an account exists for that address. If no email arrives within a few minutes, check your spam folder, then check you used the address you signed up with.

Important

We never ask for your password — not by email, not by phone, not on a ticket. A message that asks for it is not from us.

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