Skip to content
Digipacket
Sign In Create account

Invoices & payments

Your invoices and billing summary

Where to find every invoice, what the statuses mean, and the billing overview.

1 min read Updated

The billing summary

Billing in the sidebar shows what you owe now, how many renewals are coming, and your most recent invoices.

The billing summary

Every invoice

Invoices lists them all, newest first. Search by invoice number or filter by status.

Your invoices
StatusMeaning
IssuedWaiting to be paid
PaidPayment confirmed
OverduePast its due date and not paid yet
Cancelled or VoidNo longer due — for example, an order you cancelled before paying

What an invoice shows

Open an invoice to see who it's billed to, each line with its period, and the total. Manage service under a line takes you to the service it paid for.

An invoice

Note

An invoice keeps the address it was issued to. To change the address on future invoices, see Manage your billing addresses.

Still stuck?

Open a ticket from your control panel and say which step you reached. A screenshot of what you see is the fastest way to show us.

Open a ticket Search all answers

Still stuck

Nothing here fits? Write to us.

Tell us what you are trying to do rather than what went wrong, and we will tell you whether it is something we can fix from here.

Contact us

  • Answered by a person

    There is no ticket robot in front of us. What you write is what somebody reads.

  • Say what you are trying to do

    The fastest answers come from the message that explains the goal, not only the error.

  • Your services are already in front of us

    Sign in first and we can see the account the question is about without asking you to describe it.