Every payment you start is listed under Payments in the sidebar.
| Status | What it means | What to do |
|---|---|---|
| Awaiting transfer | You chose bank transfer but haven't told us it's sent | Send the money, then submit your transfer details |
| Submitted | You told us about the transfer | Nothing — we're waiting for it to arrive |
| Approved | The money arrived and the invoice is paid | Nothing |
| Rejected | We couldn't match it — wrong amount, or no reference | Read the reason on the payment, then submit a new transfer |
Open a payment to see its reference, the details you submitted and every attempt made against the invoice.
Tip
A bank transfer usually takes one to three working days. If it's been longer and the payment still shows Submitted, open a ticket with your bank's reference.