Skip to content
Sign In Create account

Getting started

Connect to your server over SSH

Sign in from macOS, Linux or Windows — and turn shell access on for cloud hosting.

1 min read Updated

SSH is an encrypted terminal connection to your server. With it you can install software, read logs, move files and run scheduled jobs.

What you need

  • The server's IP address
  • A usernameroot on a VPS or dedicated server; your cPanel username on cloud hosting
  • The password or an SSH key
  • The port — 22 on a VPS or dedicated server unless you changed it

macOS and Linux

Open Terminal and run:

On cloud hosting, shell access runs on port 2222 with your cPanel username:

bash
ssh -p 2222 [email protected]

The first time, the terminal shows the server's fingerprint and asks you to accept it.

Windows

Windows 10 and later include the same ssh command in PowerShell. Otherwise use PuTTY or WinSCP: enter the IP address and the port, then sign in with the username and password.

Shell access on cloud hosting

Shell access is off until you switch it on:

  1. Open the hosting service in your control panel and click Manage service.
  2. Click Shell access and confirm.
  3. Connect on port 2222 with your cPanel username.

If the connection is refused

SymptomUsual cause
Connection times outA firewall rule — yours or the server's. See Protect a server with a firewall
Password refusedWrong username, or the password was changed. Reset the root password
Host key warningThe server was rebuilt. Remove the old entry from ~/.ssh/known_hosts

Tip

Use an SSH key instead of a password: copy your public key into ~/.ssh/authorized_keys on the server, then disable password sign-in. It removes password guessing as a risk entirely.

Still stuck?

Open a ticket from your control panel and say which step you reached. A screenshot of what you see is the fastest way to show us.

Still stuck

Nothing here fits? Write to us.

Tell us what you are trying to do rather than what went wrong, and we will tell you whether it is something we can fix from here.

  • Answered by a person

    There is no ticket robot in front of us. What you write is what somebody reads.

  • Say what you are trying to do

    The fastest answers come from the message that explains the goal, not only the error.

  • Your services are already in front of us

    Sign in first and we can see the account the question is about without asking you to describe it.