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Access your VPS or dedicated server

The three doors into a server — the management panel, SSH, and cPanel/WHM.

1 min read Updated

A server you rent from us can be reached three ways. Which you use depends on what you're doing.

DoorUse it for
Server management panelStarting, stopping and restarting the server; reinstalling it; resetting the root password
SSHEverything else — installing software, reading logs, editing configuration
cPanel / WHMWebsites, mailboxes and databases, when the server was ordered with cPanel

Open the management panel

  1. In the sidebar, click Servers and open the server.
  2. Click Manage service, then the control panel action in the Manage panel.

The panel opens in a new tab. It is the door that still works when the server itself won't answer — a stuck boot, a firewall rule that locked you out.

Connect over SSH

You need the server's IP address, the username (usually root) and its password or key. See Connect to your server over SSH.

Open cPanel / WHM

If cPanel was included with the plan, it is installed for you. Sign in to WHM as root at https://your.server.ip:2087, or open it from the server's service page where that is offered.

Important

Everything on the server is yours to run — and yours to back up. See Backups on a server are yours.

Still stuck?

Open a ticket from your control panel and say which step you reached. A screenshot of what you see is the fastest way to show us.

Still stuck

Nothing here fits? Write to us.

Tell us what you are trying to do rather than what went wrong, and we will tell you whether it is something we can fix from here.

  • Answered by a person

    There is no ticket robot in front of us. What you write is what somebody reads.

  • Say what you are trying to do

    The fastest answers come from the message that explains the goal, not only the error.

  • Your services are already in front of us

    Sign in first and we can see the account the question is about without asking you to describe it.