Skip to content
Sign In Create account

Getting a certificate

How to prove you own the domain

The three ways a certificate authority checks the domain is yours, and when each one works.

1 min read Updated

Before it issues a certificate, the authority checks you control the domain. This is domain control validation. Our panel offers three methods; you can change your choice while the certificate is waiting.

Choosing a verification method

Email

The authority sends a confirmation link to an address at your domain — one you choose from the standard list (admin@, administrator@, hostmaster@, postmaster@ or webmaster@), or an address shown in the domain's public WHOIS record.

  • Quickest — usually confirmed within minutes.
  • You must be able to read mail at that address. If the mailbox doesn't exist yet, create it first, or pick another method.
  • If WHOIS privacy is on, the address in the WHOIS record is not yours — turn privacy off or use one of the standard addresses.

DNS record

You add one CNAME record to the domain's DNS, with the exact name and value shown on the page. The authority looks for it.

  • Best when the site isn't live yet, or nobody reads mail at the domain.
  • Add it wherever the domain's DNS is managed — with us, that's Manage DNS. See CNAME records.
  • Allow a few hours: the authority has to see the record, and DNS takes time to spread.

File on your server

You upload a small text file to the website, at a path the page gives you — inside .well-known/pki-validation/ in your website folder.

  • Best when you have the server but not the DNS.
  • The site must already answer on that domain over HTTP.
  • Don't rename the file or change what's in it.

Tip

Whichever you choose, the panel shows the exact address, record or path — and Save and re-check asks the authority to look again once you've done your part.

Still stuck?

Open a ticket from your control panel and say which step you reached. A screenshot of what you see is the fastest way to show us.

Still stuck

Nothing here fits? Write to us.

Tell us what you are trying to do rather than what went wrong, and we will tell you whether it is something we can fix from here.

  • Answered by a person

    There is no ticket robot in front of us. What you write is what somebody reads.

  • Say what you are trying to do

    The fastest answers come from the message that explains the goal, not only the error.

  • Your services are already in front of us

    Sign in first and we can see the account the question is about without asking you to describe it.