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Getting a certificate

Issue your certificate

Send your CSR, prove you own the domain, and get the certificate — usually in minutes.

1 min read Updated

After you order a certificate it sits in your control panel, waiting for two things: your CSR, and proof that you control the domain.

Start

  1. In the sidebar, click SSL and open the certificate.
    Your certificates
  2. Click Issue your certificate.
    The certificate's status
    The page says exactly what is waiting on whom.

1. Choose how you'll prove the domain

Choosing a verification method
Pick the one you can actually do — the instructions follow your choice.
MethodBest when
EmailYou can read mail at the domain. Quickest
DNS recordThe site isn't live yet, or nobody reads mail at the domain
File on your serverYou have the server but not the DNS

See How to prove you own the domain for what each one asks of you.

2. Paste your CSR

If you haven't got one, see Generate a CSR. We send the CSR and your choice to the certificate authority.

3. Complete the check

  • Email — the authority emails a confirmation link, usually within minutes. Follow it. Check the spam folder before assuming it didn't arrive.
  • DNS record — add the CNAME record shown, then use Save and re-check. It can take a few hours for the authority to see it.
  • File — upload the file to the exact path shown and re-check.

Once the check passes, the certificate is issued and appears on this page — usually within minutes.

4. Install it

The certificate is issued, not installed. Put it on your web server: Install your certificate.

Note

Turn WHOIS privacy off on the domain while a certificate is being issued if you use email verification: the authority writes to an address in the public WHOIS record.

Still stuck?

Open a ticket from your control panel and say which step you reached. A screenshot of what you see is the fastest way to show us.

Open a ticket Search all answers

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